Privacy Policy

Last updated: December 2024

EverAgent ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI receptionist service.

Information We Collect

When you use EverAgent, we may collect:

• Contact Information: Your name, email address, phone number, and business address when you sign up or contact us.
• Business Information: Your company name, industry, and service area to customize your AI receptionist.
• Call Data: Information from phone calls handled by EverAgent, including caller details and conversation transcripts, which are processed to capture leads for your business.
• Message Data: Content from Facebook Messenger and Instagram DMs routed through our platform.
• Usage Data: How you interact with our dashboard and services.

How We Use Your Information

We use the information we collect to:

• Provide and improve our AI receptionist service
• Capture and deliver leads to your CRM
• Customize the AI's responses to match your business
• Send you notifications about new leads
• Communicate with you about your account and our services
• Improve our AI and service quality

Data Storage and Security

We take data security seriously:

• All data is encrypted in transit and at rest
• We use secure, reputable cloud infrastructure
• Access to customer data is restricted to authorized personnel
• We regularly review and update our security practices

PIPEDA Compliance

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This means:

• We only collect information for identified purposes
• We obtain consent for collection, use, and disclosure
• We limit collection to what is necessary
• We protect personal information with appropriate safeguards
• We are open about our policies and practices
• You have the right to access and correct your personal information

Third-Party Services

We integrate with various CRMs and platforms to deliver leads. When you connect your CRM, data flows directly to your system. We do not sell your data to third parties.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for legal or business purposes, but we will delete it when no longer necessary.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

EverAgent
Moncton, New Brunswick, Canada